White Gloves Cleaning HQ LLC Terms and Conditions   

Welcome to White Gloves Cleaning HQ LLC, a premier cleaning service provider dedicated to offering exceptional cleaning solutions to our valued clients in New York City. Our commitment is to deliver unparalleled service quality, ensuring that your space is clean and a welcoming and healthy environment.

In engaging our services, you, the client, enter into a contractual agreement with White Gloves Cleaning HQ LLC, henceforth referred to as “the Company.” This document outlines the Terms and Conditions under which our services are offered. You must read, understand, and agree to these terms before utilizing our services, as they form a binding legal agreement between you and the Company.

Our Terms and Conditions are designed to clearly understand mutual expectations, safeguarding your interests as a client and our rights as a service provider. These terms cover essential aspects such as service scope, payment terms, cancellation policies, liability limitations, and more, ensuring transparency and fairness in our business relationship.

By scheduling a service with White Gloves Cleaning HQ LLC, you signify your acceptance of these Terms and Conditions and agree to adhere to them. This agreement is governed by the laws of the State of New York and is subject to change, with any amendments communicated to you promptly.

We appreciate your trust in choosing White Gloves Cleaning HQ LLC for your cleaning needs and look forward to a harmonious and long-lasting relationship.

Scope of Services

White Gloves Cleaning HQ LLC prides itself on offering a wide range of professional cleaning services tailored to meet the diverse needs of our clients in New York City. Our services are designed to provide comprehensive cleaning solutions for residential and commercial spaces, ensuring a clean, hygienic, and inviting environment.

1.1 Service Offerings: Our portfolio includes, but is not limited to, the following services:

• Regular Cleaning: Routine cleaning tasks include dusting, vacuuming, mopping, bathroom, and kitchen cleaning.
• Deep Cleaning: An extensive cleaning service that covers areas not typically included in a regular clean, such as cleaning inside appliances, cabinets, and under furniture.
• Move-In/Move-Out Cleaning: Specialized cleaning services designed for empty homes or apartments to prepare for a move-in or clean up after a move-out.
• Custom Cleaning Services: Tailored services based on specific client requests or unique cleaning needs.

1.2 Service Customization: We understand that each client has unique needs. Therefore, we offer the flexibility to customize our services. Clients are encouraged to discuss their specific requirements, allowing us to tailor our services accordingly.

1.3 Service Exclusions: While we strive to accommodate a wide range of cleaning needs, there are certain tasks and areas we do not cover. These include but are not limited to cleaning exterior windows, handling biohazardous materials, and performing tasks that require climbing at heights or moving heavy furniture (over 40 pounds). This policy is in place to ensure our staff’s safety and your property’s integrity.

1.4 Service Area: Our services are available within the geographical confines of New York City. Services requested outside this area may be considered case-by-case, subject to additional travel fees and availability.

1.5 Scheduling and Availability: Services are offered on a first-come, first-served basis and are subject to availability. We recommend scheduling in advance to ensure your preferred date and time. Our operating hours and availability may vary and are subject to change during holidays and special events.

Pricing and Payment Terms

At White Gloves Cleaning HQ LLC, we are committed to providing transparent and fair pricing for our cleaning services. Our pricing structure is designed to reflect the quality and comprehensiveness of our services while considering our client’s specific needs and preferences.

2.1 Pricing Structure:

• Our pricing is based on the type of service, the size of the area to be cleaned, and any specific requirements or additional services requested.
• A detailed price list is available on our website and can be provided upon request.
• We offer a personalized quote for custom cleaning services or unique requests after thoroughly assessing the cleaning requirements.

2.2 Payment Methods:

• We accept various forms of payment, including major credit cards, debit cards, and online payment platforms.
• All payments are securely processed, ensuring the safety and confidentiality of your financial information.

2.3 Payment Terms:

• Payment is due at the time of service unless otherwise agreed upon in writing.
• Clients may opt for a convenient billing cycle for recurring services, subject to our approval.
• Invoices are issued electronically, including a detailed breakdown of services provided and the total amount due.

2.4 Late Payments and Fees:

• Late payments may incur additional charges. If payment is not received within 1 day of the service date, a late fee of $75 will be applied.
• In repeated late payments, we reserve the right to terminate services.

2.5 Cancellation and Rescheduling Fees:

• We understand that plans can change. Clients may cancel or reschedule a service at no charge if done at least 24 hours before the appointment.
• Cancellations or rescheduling within 24 hours of the service time will incur a fee of $150 to cover the costs of scheduling and lost opportunities.

Cancellation and Rescheduling Policies

Understanding that flexibility is key in accommodating the dynamic schedules of our clients, White Gloves Cleaning HQ LLC has established clear policies for cancellations and rescheduling. These policies are designed to balance our clients’ needs with our services’ operational demands.

3.1 Cancellation Policy:

• Clients may cancel a scheduled cleaning service without any charge if the cancellation is made at least 24 hours before the appointment.
• Cancellations made less than 24 hours before the scheduled service time will incur a cancellation fee of $150. This fee compensates for the reserved time slot and the potential inability to allocate that slot to another client on short notice.
• In the event of a no-show or if our cleaning team cannot access the property at the scheduled time due to client unavailability, the full-service cost will be charged.

3.2 Rescheduling Policy:

• We offer the flexibility to reschedule a service at no additional cost if the request is made at least 24 hours before the scheduled time.
• Rescheduling within 24 hours of the appointment may be subject to the same fee as a late cancellation, depending on availability and scheduling constraints.
• We will make every effort to accommodate rescheduling requests but cannot guarantee availability for the newly requested time.

3.3 Extreme Weather or Unforeseen Events:

• In cases of extreme weather conditions or unforeseen events that may impact the safety of our staff or the quality of our service, we reserve the right to reschedule appointments. Clients will be notified as soon as possible in such scenarios.
• Similarly, clients may reschedule due to unforeseen circumstances without incurring a fee, provided they notify us as soon as reasonably possible.

3.4 Regular Service Cancellation:

• For clients with regular cleaning schedules, we require a notice of 2 days for the cancellation of the service agreement. Failure to provide adequate notice may result in a cancellation fee equivalent to one service session.

These policies are in place to ensure a fair and efficient operation for both our clients and our business. We appreciate your understanding and cooperation in adhering to these terms.

Liability, Damage, and Insurance Policies

White Gloves Cleaning HQ LLC takes its liability, damage, and insurance responsibilities seriously. Our policies in these areas are designed to protect both our clients and our business, ensuring a secure and trustworthy service environment.

4.1 Liability Coverage:

• White Gloves Cleaning HQ LLC is fully insured and bonded, providing a layer of protection for both our clients and our staff. Our insurance policies cover any accidental damage or injury during our cleaning services.
• In the rare event of any damage or loss caused by our staff, we will take appropriate steps to rectify the situation, which may include repair, replacement, or financial compensation, depending on the circumstances and following our insurance provisions.

4.2 Reporting Damage:

• We request that clients promptly report any perceived damage or loss believed to be caused by our cleaning services. Reports should be made within 48 hours of the service completion to ensure a timely and effective response.
• Upon receiving a damage report, we will thoroughly investigate the situation and determine the appropriate course of action. Our goal is always to resolve any issues to the satisfaction of our clients within the bounds of fairness and legal responsibility.

4.3 Client Property and Valuables:

• Clients are advised to secure or remove valuable items, personal documents, and sensitive materials before the cleaning service. While our staff is trained to treat client properties with the utmost respect and care, securing these items minimizes the risk of accidental damage or misplacement.
• White Gloves Cleaning HQ LLC is not responsible for damage to items that are improperly installed, inherently faulty, or have pre-existing conditions. Clients are encouraged to inform our staff of any such items or areas on their premises to avoid potential issues.

4.4 Limitation of Liability:

• Our liability for any damage or loss is limited to the cost of the service provided. We are not liable for indirect or consequential damages, including but not limited to loss of profits, business interruption, or other similar losses.
• The Company’s total liability to any client for any claim arising out of or in connection with the services provided shall not exceed the fees paid by the client for such services.

4.5 Safety and Work Environment:

• The safety of our staff is paramount. We reserve the right to withdraw our services in unsafe or hazardous environments. This includes, but is not limited to, harmful substances, vermin infestations, or hostile situations.
• Clients are expected to provide a safe working environment for our staff. This includes ensuring that the property is structurally sound and free from hazards that could pose a risk to our employees.

4.6 Use of Client Equipment and Supplies:

• Typically, our staff will use company-provided cleaning supplies and equipment. However, if a client requests the use of specific products or equipment, the client assumes responsibility for the suitability and safety of these items.
• White Gloves Cleaning HQ LLC is not liable for any damage or unsatisfactory results from using client-provided supplies or equipment.

4.7 Pets and Animals:

• Clients with pets are requested to secure them or make arrangements to ensure the safety and comfort of both the pets and our cleaning staff. We are not responsible for pets escaping or injuries to pets during our service provision.

This section outlines our commitment to handling liability and damage responsibly, ensuring peace of mind for our clients while protecting our business operations.

Privacy and Confidentiality Policies

White Gloves Cleaning HQ LLC places a high priority on the privacy and confidentiality of our clients. We understand the trust placed in us when we enter your homes and businesses, and we are committed to safeguarding your personal information and respecting the sanctity of your private spaces.

5.1 Handling of Personal Information:

• Any personal information collected from clients, such as names, addresses, contact details, and payment information, is used solely to provide and improve our cleaning services.
• We adhere to strict data protection protocols to ensure your personal information is securely stored and protected from unauthorized access or disclosure.
• Personal information will not be shared with third parties except as required for legal reasons or as necessary to facilitate the provision of our services (e.g., processing payments).

5.2 Confidentiality in Client Premises:

• Our staff are trained and obligated to maintain the confidentiality of all aspects of their service in your premises. This includes respecting personal spaces, not disclosing the details of your home or business, and not engaging in conversations about clients with third parties.
• We expect our staff to always adhere to the highest standards of professionalism and discretion.

5.3 Privacy Policy Updates:

• Our privacy policy may be updated occasionally to reflect changes in our practices or legal requirements. Clients will be notified of any significant changes to our privacy policies.

5.4 Client Responsibilities:

• Clients are encouraged to secure sensitive information or personal items of value before our staff arrives for cleaning. While we take utmost care in our services, securing these items ensures additional peace of mind and prevents potential misunderstandings.

5.5 Feedback and Communication:

• We welcome feedback on our services, including any concerns about privacy or confidentiality. This feedback is crucial for us to continually improve and ensure that we meet your expectations and maintain your trust.

This section underscores our commitment to protecting your privacy and ensuring confidentiality in all aspects of our service delivery.

Photographic Documentation for Quality Assurance

At White Gloves Cleaning HQ LLC, we are dedicated to maintaining the highest service quality and client satisfaction standards. To support this commitment and to provide transparency in our service delivery, we implement a policy of photographic documentation.

6.1 Purpose of Photography:

• Before commencing any cleaning service, our staff may take photographs of the areas to be cleaned. These ‘before’ photos serve as a record of the initial condition of the premises.
• Upon completion of the cleaning service, ‘after’ photos will be taken to document the results of our work.
• This photographic documentation is used solely for quality assurance, addressing potential disputes regarding service quality or property condition, and continually improving our services.

6.2 Client Consent and Privacy:

• We will seek explicit consent from clients before taking any photographs. Client privacy and confidentiality are paramount, and no photographs of personal or sensitive areas will be taken without permission.
• All photographs are treated as confidential. They will not be shared publicly or with third parties except as necessary in resolving service-related disputes or as required by law.

6.3 Access to Photographic Records:

• Clients have the right to request access to any photographs taken on their premises by our staff. We will provide these records under our privacy and data protection policies upon request.

This policy of photographic documentation is part of our commitment to transparency and accountability in our cleaning services, ensuring that both the clients’ and our interests are protected.

Social Media and Promotional Use of Photographs

White Gloves Cleaning HQ LLC recognizes the power of social media and digital platforms in showcasing our work and promoting our services. To this end, we occasionally use photographs of our cleaning projects on our social media channels and marketing materials.

7.1 Obtaining Consent for Use:

• Client consent is paramount. We will always seek explicit permission from clients before using any photographs of their premises for social media or promotional purposes.
• This consent includes clearly understanding where and how the photos will be used.

7.2 Respect for Privacy:

• Even with consent, we ensure that photographs do not disclose sensitive, personal, or identifiable information about the client or their property.
• We will carefully select images that showcase our services while respecting the privacy and confidentiality of our clients.

7.3 Opt-Out Option:

• Clients have the right to opt out of this practice at any time. If a client chooses not to have their premises featured in our promotional materials, their preference will be respected without impacting the service they receive.

7.4 Use of Images:

• Images used for social media and marketing will focus on the quality of our work and the transformation brought about by our services, highlighting the professionalism and effectiveness of White Gloves Cleaning HQ LLC.

This section ensures that our use of photographs for promotional purposes is conducted with full respect for our client’s privacy and preferences.

Exclusions from Cleaning Services

At White Gloves Cleaning HQ LLC, while we strive to provide comprehensive cleaning services, some certain items and areas are excluded from our cleaning scope. This policy is in place to ensure the safety of our staff and the preservation of your property.

8.1 Non-Cleanable Items and Areas:

• Hazardous Materials: We do not clean or handle hazardous materials, including but not limited to biohazards, toxic chemicals, and flammable substances.
• High Reach Areas: For the safety of our staff, we do not clean areas that require climbing at heights or using unstable ladders.
• Heavy Lifting: Our staff will not move heavy furniture or appliances (over 40 pounds) to prevent injury and property damage.
• Exterior Surfaces: We do not clean external areas of buildings, such as exterior windows, gardens, or patios.
• Personal Items: Valuable or delicate personal items, such as jewelry, art, and collectibles, are excluded from our cleaning services.

8.2 Client Responsibilities:

• Clients are requested to inform us of any specific areas or items that should be avoided during our cleaning process.
• Providing clear instructions helps us tailor our services to your preferences and ensures the safety and efficiency of our cleaning process.

This section clarifies the limitations of our cleaning services, ensuring that clients clearly understand what is included and what is excluded from our service offerings.

Referral Program

White Gloves Cleaning HQ LLC values the power of word-of-mouth and appreciates when our clients recommend our services to others. To show our gratitude, we have established a referral program that rewards our clients for their endorsements.

9.1 Referral Rewards:

• For every new client referred to us who books and completes a cleaning service, the referring client will receive a [specify reward, e.g., discount, service upgrade, etc.] on their next cleaning service.
• The reward will be credited to the referring client’s account once the cleaning service is completed and paid for.

9.2 Eligibility for Referral Program:

• All existing White Gloves Cleaning HQ LLC clients are automatically eligible to participate in our referral program.
• There is no limit to the number of referrals a client can make; however, rewards are subject to certain conditions and limitations as specified in the program details.

9.3 Referral Program Details:

• Clients wishing to refer someone should provide us with the referred individual’s contact information, or the referred individual must mention the referrer’s name at the time of booking.
• We reserve the right to modify the terms of the referral program or terminate it at any time. Any changes will be communicated to our clients.

9.4 Exclusions and Limitations:

• Referral rewards cannot be exchanged for cash and must be used within a specified period.
• The referral program may not be combined with other offers or discounts.

This referral program is our way of saying thank you to our clients for their trust and support. It benefits our existing clients and allows us to extend our high-quality cleaning services to a broader community.

General Provisions

The final section of our Terms and Conditions at White Gloves Cleaning HQ LLC encompasses general provisions essential for a comprehensive understanding of our mutual agreement. These provisions ensure that our terms are adaptable, legally sound, and provide dispute resolution mechanisms.

10.1 Amendments to Terms and Conditions:

• We reserve the right to amend or update these Terms and Conditions at any time to reflect changes in our services, market conditions, or legal requirements.
• Any amendments will be communicated to our clients through our official channels, such as email or our website, and will take effect from the date specified in the notice.
• Continued use of our services after any amendments signifies acceptance of the new terms.

10.2 Governing Law:

• These Terms and Conditions are governed by and construed by the laws of the State of New York.
• Any disputes or legal proceedings arising from or related to these terms will be subject to the jurisdiction of the courts in New York.

10.3 Dispute Resolution:

• In a dispute, we encourage clients to contact us directly to seek a resolution. We are committed to resolving disputes amicably and efficiently.
• If a dispute cannot be resolved through direct communication, it may be required to proceed to mediation or arbitration, as agreed upon by both parties.

10.4 Severability:

• If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions will remain valid and enforceable. The invalid or unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original.

10.5 Entire Agreement:

• These Terms and Conditions constitute the entire agreement between White Gloves Cleaning HQ LLC and the client regarding cleaning services. They supersede all prior agreements, communications, and proposals, whether oral or written.

This section ensures that our terms are up-to-date and legally compliant and provides a clear framework for our ongoing business relationship.